Privacy & Data

pk0k Privacy Policy

Your data belongs to you. This page explains exactly what pk0k collects, why we collect it, how we protect it, and what rights you have over it.

Last updated: 1 January 2025
At a Glance

Six Things pk0k Does to Protect Your Privacy

The full policy is below. These cards give you the short version of what matters most.

We Only Collect What We Need

pk0k collects your name, mobile number, date of birth, and payment details — nothing more. We don't ask for information that isn't directly needed to run your account, process payments, or verify your identity.

Your Data Is Encrypted

All data transmitted between your device and pk0k is encrypted using TLS. Sensitive data stored on our servers — including payment details and identity documents — is encrypted at rest. We don't store card numbers or full wallet credentials.

We Never Sell Your Data

pk0k does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used only to operate your account, process transactions, and comply with legal obligations.

Limited Internal Access

Only pk0k staff who need your data to do their job can access it. Support agents can see your account details to help you. Finance staff can see transaction records. No one outside those roles has access to your personal information.

You Control Your Data

You can request a copy of the data pk0k holds about you at any time. You can also request corrections or, in certain circumstances, deletion. Contact [email protected] and we'll respond within 30 days.

You Can Opt Out of Marketing

If pk0k sends you promotional messages, every message includes an unsubscribe option. You can also turn off marketing communications entirely from your account settings at any time — no need to contact support.

Contents

01 Who We Are

pk0k is an online gaming platform operating at pk0k.club, offering games including Super Bingo, Fortune Bingo, Jackpot, Blocky Block, Dragon of Demons, and more to players in Bangladesh. When this Privacy Policy refers to "pk0k", "we", "us", or "our", it means the pk0k platform and the team responsible for operating it.

This Privacy Policy explains how pk0k collects, uses, stores, and protects the personal data of players and visitors to pk0k.club. It applies to all users of the platform, whether you are a registered player or simply browsing the site.

Your privacy matters to us. We've written this policy to be straightforward and honest. If anything is unclear, email us at [email protected] and we'll explain it in plain language.

02 Data We Collect

pk0k collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide:

  • Full name and date of birth (required for account registration and age verification).
  • Mobile number linked to your bKash or Nagad wallet.
  • Identity documents (national ID, passport, or driving licence) when requested for verification.
  • Any information you share when contacting pk0k support via chat or email.

Information collected automatically:

  • IP address and approximate location (country/city level).
  • Device type, operating system, and browser version.
  • Pages visited on pk0k.club and time spent on each page.
  • Game history — rounds played, stakes, and outcomes.
  • Deposit and withdrawal transaction records.
  • Session timestamps and login history.
Data Type Why We Collect It How Long We Keep It
Name & date of birth Account creation, age verification Duration of account + 5 years
Mobile number Account login, payment processing Duration of account + 5 years
Identity documents KYC / fraud prevention 5 years after account closure
Transaction records Financial compliance, dispute resolution 7 years (legal requirement)
Game history Dispute resolution, responsible gaming 3 years after last activity
IP address / device data Security, fraud detection 12 months

03 How We Use Your Data

pk0k uses your personal data for the following purposes:

  • Account management — creating and maintaining your pk0k account, processing logins, and managing account settings.
  • Payment processing — verifying and processing deposits and withdrawals via bKash and Nagad.
  • Identity verification — confirming your age and identity as required by our responsible gaming and anti-fraud obligations.
  • Customer support — responding to your queries, resolving disputes, and investigating complaints.
  • Security and fraud prevention — detecting and preventing unauthorised access, cheating, money laundering, and other prohibited activity.
  • Responsible gaming — monitoring play patterns to identify signs of problem gambling and applying tools such as deposit limits and self-exclusion.
  • Platform improvement — analysing aggregated, anonymised usage data to improve the pk0k experience.
  • Marketing communications — sending you information about promotions and new games, only if you have opted in or not opted out.
We don't use your data for profiling or automated decision-making that produces legal or similarly significant effects on you. All account-level decisions — such as account suspension — involve human review.

04 Legal Basis for Processing

pk0k processes your personal data on the following legal grounds:

  • Contract performance — processing your data is necessary to provide the pk0k service you signed up for, including running your account and processing payments.
  • Legal obligation — certain data processing is required by law, including financial record-keeping and identity verification for anti-money laundering compliance.
  • Legitimate interests — pk0k has a legitimate interest in preventing fraud, maintaining platform security, and improving the service, provided these interests do not override your rights.
  • Consent — for marketing communications, we rely on your consent. You can withdraw consent at any time by unsubscribing or updating your account settings.

05 Data Sharing

pk0k does not sell your personal data. We share data only in the following limited circumstances:

  • Payment processors — bKash and Nagad receive the transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies.
  • Identity verification providers — when you submit identity documents, they may be processed by a third-party KYC provider operating under strict data processing agreements with pk0k.
  • Legal and regulatory authorities — pk0k will disclose data to law enforcement or regulatory bodies when required by law or a valid legal order.
  • Fraud prevention services — anonymised or pseudonymised data may be shared with fraud detection services to protect the platform and its players.
No marketing data sharing: pk0k never shares your contact details with third-party advertisers or marketing companies. Any promotional messages you receive come directly from pk0k.

All third parties who process data on pk0k's behalf are bound by data processing agreements that require them to handle your data securely and only for the purposes specified.

06 Cookies

pk0k uses cookies and similar tracking technologies on pk0k.club. Cookies are small text files stored on your device that help the site function correctly and allow us to understand how players use the platform.

Types of cookies we use:

  • Essential cookies — required for the site to function. These include session cookies that keep you logged in. You cannot opt out of these without stopping use of the site.
  • Analytics cookies — help us understand which pages are visited most, how long players stay, and where they come from. This data is aggregated and anonymised.
  • Preference cookies — remember your settings, such as language preference and display options.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to play games or manage your account on pk0k.

No third-party advertising cookies: pk0k does not use advertising networks or retargeting cookies. We don't track you across other websites.

07 Data Retention

pk0k keeps your personal data for as long as your account is active and for a period after closure as required by law or legitimate business need. The specific retention periods are shown in the table in Section 2.

When data is no longer needed and the retention period has expired, pk0k securely deletes or anonymises it. Anonymised data — where it is no longer possible to identify you from the data — may be retained indefinitely for statistical and analytical purposes.

If you request account closure, your real money balance will be returned and your account deactivated. Your data will be retained for the periods specified above even after closure, as required by financial regulations.

08 Your Rights

As a pk0k player, you have the following rights over your personal data:

  • Right of access — you can request a copy of all personal data pk0k holds about you.
  • Right to rectification — if any data we hold is inaccurate or incomplete, you can ask us to correct it.
  • Right to erasure — in certain circumstances, you can ask pk0k to delete your personal data. Note that we may be required to retain some data by law even after a deletion request.
  • Right to restrict processing — you can ask pk0k to limit how we use your data in certain situations.
  • Right to data portability — you can request your data in a structured, machine-readable format.
  • Right to object — you can object to processing based on legitimate interests, including direct marketing.
  • Right to withdraw consent — where processing is based on consent (e.g. marketing), you can withdraw consent at any time.
How to exercise your rights: Email [email protected] with your request. We will respond within 30 days. We may need to verify your identity before processing the request.

09 Data Security

pk0k takes the security of your personal data seriously. We implement the following technical and organisational measures to protect your information:

  • TLS encryption on all data transmitted between your device and pk0k servers.
  • Encryption at rest for sensitive stored data including identity documents and payment records.
  • Access controls — staff access to personal data is role-based and logged. Only authorised personnel can access your data.
  • Regular security reviews of our systems and processes.
  • Incident response procedures — in the event of a data breach that affects your rights, pk0k will notify you without undue delay.

While pk0k takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong password and do not share your login credentials with anyone.

Suspected breach? If you believe your pk0k account has been accessed without your permission, contact support immediately at [email protected]. We can freeze your account within minutes.

10 Children's Privacy

pk0k is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by an underage person, the account will be closed immediately and any data collected will be deleted, except where retention is required by law.

If you believe a minor has registered on pk0k, please contact us at [email protected] so we can investigate and take action promptly.

11 Changes to This Policy

pk0k may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via the mobile number or email address on their account at least 7 days before the changes take effect.

The date at the top of this page always shows when the policy was last updated. We recommend reviewing this page periodically. Continued use of pk0k after the effective date of any changes means you accept the updated policy.

12 Contact Us

For any questions, requests, or concerns about this Privacy Policy or how pk0k handles your personal data, please get in touch:

  • Email: [email protected]
  • Live chat: Available 24/7 from within your pk0k account.
  • Response time: Data-related requests are handled within 30 days. General queries via live chat are typically resolved within minutes.
We take privacy requests seriously. Whether you want to see your data, correct it, or delete it — just reach out and we'll handle it properly.
Join pk0k

Your Data Is Safe — Now Let's Play

Register your free pk0k account today. Deposit with bKash or Nagad and enjoy Super Bingo, Jackpot, Fortune Bingo, and more — with your privacy fully protected.

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18+ only. Please play responsibly. See our Responsible Gaming page for tools and support.